aek44's Privacy Policy

1 Introduction & Purpose

aek44 operates a safe and reliable online gaming platform for Bangladeshi players. When you use our website, we collect certain information. The purpose of this privacy policy is to inform you with full transparency about what information is collected, why it is collected, how it is stored and kept secure, and what rights you have.

This policy applies to all services on the aek44 platform — Live Casino, Slots, Cricket Betting, Let's Shoot, and all other sections. By using our website, you are considered to have given your consent to the terms of this policy.

aek44 firmly believes that digital privacy is a fundamental right. We protect your information using SSL encryption and modern security technology.

2 What Information We Collect

2.1 Information You Provide Directly

When you create an account at aek44 or use our services, the following information may be collected:

• Full name and identity document details
• Email address
• Mobile number
• Date of birth (for age verification — only those aged 21 or above may register)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Address details (where required)

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Website visit time and session data
• Information collected from cookies and similar tracking technologies
• Gameplay and transaction history

2.3 Identity Verification Information

To ensure the security of financial transactions and accounts, aek44 may in certain cases request a photo of your National Identity Card (NID) or other identity document. This information is used solely for verification purposes and is stored under strict security.

3 Purpose of Using Information

aek44 uses the information collected for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Financial transaction processing: To properly process deposit and withdrawal requests.
• Customer support: To resolve your issues via live chat or email.
• Security and fraud prevention: To detect unauthorized access and financial fraud.
• Service improvement: Analytics to improve platform performance and user experience.
• Bonuses and promotions: To provide offers based on your eligibility.
• Responsible gaming: To monitor playing patterns and offer assistance when needed.
• Legal compliance: To comply with applicable laws and regulations.

aek44 never sells your personal information to third parties for commercial purposes.

4 Data Sharing & Third Parties

aek44 follows a strict privacy policy. We may share your information only in the following limited circumstances:

4.1 Service Provider Partners

Only the minimum information necessary for service operations is shared with trusted partners who provide payment processing, technical support, and security services. These partners are bound to comply with aek44's privacy policy.

4.2 Legal Requirements

Information may be provided to the relevant authorities pursuant to a court order, lawful investigation, or legal obligation.

4.3 Game Providers

Our game providers, including Pragmatic Play, Spribe, JILI, and PG Soft, receive certain technical information to ensure smooth gameplay. However, they do not receive your financial or personal identity information.

4.4 Business Changes

If any change in ownership of aek44 occurs, the new authority will be required to ensure equivalent protection under this privacy policy.

5 Data Security Measures

aek44 has implemented the following technical and organizational measures to ensure maximum protection of your information:

• SSL Encryption: All data transmitted on the website is protected with industry-standard SSL encryption technology.
• Encrypted Data Storage: Stored data is kept in encrypted form.
• Access Controls: Only authorized personnel can access the relevant data.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the system.
• Firewall & Intrusion Detection: Advanced technology is used to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional verification layer applies to high-value transactions.

In the event of any security incident, aek44 will notify affected users as quickly as possible and take the necessary steps.

6 Cookies Policy

aek44 uses cookies and similar tracking technologies on the website. Cookies are small data files stored in your browser.

6.1 Cookies We Use

• Essential Cookies: Required for the core functionality of the website. Disabling these will prevent the website from working properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyze website traffic and usage patterns.
• Security Cookies: Used for fraud detection and account protection.

You can manage cookies through your browser settings, but disabling certain cookies may limit your experience on the website.

7 Data Retention Period

aek44 does not retain your information beyond what is necessary. We consider the following when determining data retention periods:

• All data is retained while the account is active.
• Even after an account is closed or deactivated, transaction records may be kept for a specified period as required by law.
• Identity verification documents are retained for the necessary period for security and fraud prevention purposes.
• Customer support communication records are kept for a specified period to improve service quality.

Financial transaction data is retained in accordance with applicable financial regulations in Bangladesh.

8 Your Rights

As a user of aek44, you have the following rights:

8.1 Right to Access

You can find out what information aek44 holds about you and for what purpose it is being used.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction.

8.3 Right to Erasure

In certain circumstances, you have the right to request deletion of your data. However, if there are legal obligations, it may not be possible to delete all information.

8.4 Right to Object to Processing

You have the right to object to your information being used for specific purposes.

8.5 Right to Data Portability

You can request a copy of your personal data.

To exercise these rights, contact our support team via live chat or by email at [email protected].

9 Protection of Minors

aek44 operates for those aged 21 or above only. We do not knowingly collect information from minors. If we confirm that any user is under the age of 21, the relevant account will be closed immediately and the collected information will be securely deleted.

Parents and guardians are advised to remain vigilant to ensure their underage children cannot access this platform. If a minor registers, please notify us immediately at [email protected].

10 International Data Transfers

Some of aek44's technical infrastructure and service providers may operate outside Bangladesh. In such cases, your information may be transferred internationally.

For data transfers, aek44 ensures that:

• The receiving party adheres to an equivalent standard of protection as this privacy policy.
• Appropriate security measures are in place during the transfer of data.
• Only the necessary information is transferred.

11 Policy Changes

aek44 may update or amend this privacy policy as needed. When changes are made:

• The updated policy will be published on the website with the review date noted.
• Registered users may be notified by email of significant changes.
• Continued use of the platform after changes will be considered as your acceptance of the new policy.

Therefore, it is recommended that you visit this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Support available 24/7 in Bengali and English.
• Email: [email protected]

We will review your request as quickly as possible and take the necessary steps. aek44 values your privacy and is committed to resolving any concerns about your information.